MedBiz Front office Audit Form is a valuable tool to guard against revenue losses and unnecessary insurance claim delays.
Richard Maynard, owner of MedBiz Partners Inc. in Palm Harbor, Fl, recommends a periodic audit of 10-15 records for each of the registration staff.
Background: Premier OBGYN has been operating for over 10 years. Six years ago, they made the switch to eClinicalWorks®, one of the top EHR/PM systems.
The Challenge: During their growth as a Medical Practice, overseeing the billing department plus other areas pertaining to the business of medicine became overwhelming. Premier required a solution that would allow them to focus their talents and strengths on the patient’s experience and care and still increase profits for the medical practice.
Tip #1. Save time selecting a patient’s lab or radiology company. Set practice or patient-level settings to automatically default a specific lab or radiology company based on practice preference (practice defaults), insurance company preference (EMR—Labs, DI & Procedures), or patient preference (patient demographics).
Tip #2. Take advantage of some built-in features. Utilize order sets and eCliniSense to quickly get to orders that you commonly prescribe for a patient that are triggered by a specific diagnosis. Create lab, diagnostic image and procedures “Favorites” lists and copy to other providers and staff through, “Misc. Configuration Options.”
Everyday interruptions at your medical practice can be a barrier to effective time management and can eventually become an obstacle to your success. Put your phone to work for you-Not against you. You control telephone interruptions, they don’t control you.
Tips for Success
Tip #1 Designate a specific time of day to accept calls and another time of day to reply to messages. Forward calls outside of these time periods to voice mail.
Tip #2 Record a custom greeting on your voicemail that identifies individuals who may be of further assistance to the caller and give specific instructions for leaving a message.