Registration Audits Prevent Revenue Leaks

MedBiz Front office Audit Form is a valuable tool to guard against revenue losses and unnecessary insurance claim delays.

Richard Maynard, owner of MedBiz Partners Inc. in Palm Harbor, Fl, recommends a periodic audit of 10-15 records for each of the registration staff.

  • The following are key measurements including on the form.
    • Copays and Self pay collections
    • Insurance eligibility
    • Policy Name , group, and policy number
    • Medicare’s new number
    • Patient Demographics
    • Mobile phone for ECW messaging features
  • Verify the ECW check box Do not send statements is not being abused with family or friends. Maynard, who is also an eClinicalWorks® PM trainer, recommends updating the new user security setting to prevent this occurring.
  • Verify insurance cards being scan.
  • Follow up on audit results and schedule the necessary training.
  • Offer team bonuses for successful audits: Gas cards, retail gift cards.

Case Study: How Premier OBGYN Increased Profits for Medical Practice

Background: Premier OBGYN has been operating for over 10 years. Six years ago, they made the switch to eClinicalWorks®, one of the top EHR/PM systems.

The Challenge: During their growth as a Medical Practice, overseeing the billing department plus other areas pertaining to the business of medicine became overwhelming. Premier required a solution that would allow them to focus their talents and strengths on the patient’s experience and care and still increase profits for the medical practice.

eClinicalWorks® Tip of the Month Efficient Treatment Order Entry

Tip #1. Save time selecting a patient’s lab or radiology company. Set practice or patient-level settings to automatically default a specific lab or radiology company based on practice preference (practice defaults), insurance company preference (EMR—Labs, DI & Procedures), or patient preference (patient demographics).

Tip #2. Take advantage of some built-in features. Utilize order sets and eCliniSense to quickly get to orders that you commonly prescribe for a patient that are triggered by a specific diagnosis. Create lab, diagnostic image and procedures “Favorites” lists and copy to other providers and staff through, “Misc. Configuration Options.”

Managing Telephone Interruptions

Everyday interruptions at your medical practice can be a barrier to effective time management and can eventually become an obstacle to your success. Put your phone to work for you-Not against you. You control telephone interruptions, they don’t control you.
Tips for Success

Tip #1 Designate a specific time of day to accept calls and another time of day to reply to messages. Forward calls outside of these time periods to voice mail.

Tip #2 Record a custom greeting on your voicemail that identifies individuals who may be of further assistance to the caller and give specific instructions for leaving a message.

Manage Drop-in Visits

Tip #1. Arrange your office furniture so that your desk cannot be easily seen from the hallway or doorway. If you can be seen, you will likely be interrupted. If you want to maximize the time in your day, try arranging your office furniture in a discrete manner, also removing extra chairs and sitting areas. It may provide for a less inviting space, but will offer a more productive work environment as fewer distractions come your way.

Tip #2. Limit your open door policy to a specified time each day. It is okay to set these boundaries. The key to time management is to prioritize your time for work while still setting aside time for the needs of your Physicians and coworkers. Regulating this policy, limits interruptions while also increasing workflow.

Tip #3. Communicate your preference for scheduled appointments. “A schedule defends from chaos and whim.” If you are a morning person and find you are at your most creative and productive early in the morning, schedule high-value tasks in the morning at your peak creative/productive time. If your creativity and energy picks up later in the day, schedule high priority tasks then. Your “down” time can be scheduled for less important tasks like checking e-mail or returning phone calls. *Remember you don’t find time for important things; you make time for important things best by scheduling.