Registration Audits Prevent Revenue Leaks

MedBiz Front office Audit Form is a valuable tool to guard against revenue losses and unnecessary insurance claim delays.

Richard Maynard, owner of MedBiz Partners Inc. in Palm Harbor, Fl, recommends a periodic audit of 10-15 records for each of the registration staff.

• The following are key measurements including on the form.
  • Copays and Self pay collections
  • Insurance eligibility
  • Policy Name , group, and policy number
  • Medicare’s new number
  • Patient Demographics
  • Mobile phone for ECW messaging features
• Verify the ECW check box Do not send statements is not being abused with family or friends. Maynard, who is also an eClinicalWorks® PM trainer, recommends updating the new user security setting to prevent this occurring.
• Verify insurance cards being scan.
• Follow up on audit results and schedule the necessary training.
• Offer team bonuses for successful audits: Gas cards, retail gift cards.