Prevent Revenue Leaks by Managing Write-offs

Necessary or Approved Write-offs These are write-offs that you have agreed to, either in the context of a contract, or in terms of your practice philosophy. The last thing practices want to do is adjust off a claims that has the potential of payment. New technology has automated the appeal process making less laborious say … Continue reading “Prevent Revenue Leaks by Managing Write-offs”

Registration Audits Prevent Revenue Leaks

MedBiz Front office Audit Form is a valuable tool to guard against revenue losses and unnecessary insurance claim delays.

Richard Maynard, owner of MedBiz Partners Inc. in Palm Harbor, Fl, recommends a periodic audit of 10-15 records for each of the registration staff.

  • The following are key measurements including on the form.
    • Copays and Self pay collections
    • Insurance eligibility
    • Policy Name , group, and policy number
    • Medicare’s new number
    • Patient Demographics
    • Mobile phone for ECW messaging features
  • Verify the ECW check box Do not send statements is not being abused with family or friends. Maynard, who is also an eClinicalWorks® PM trainer, recommends updating the new user security setting to prevent this occurring.
  • Verify insurance cards being scan.
  • Follow up on audit results and schedule the necessary training.
  • Offer team bonuses for successful audits: Gas cards, retail gift cards.

Medicare Penalties EOB

eClinicalWorks® Tip of the Month Efficient Treatment Order Entry

Tip #1. Save time selecting a patient’s lab or radiology company. Set practice or patient-level settings to automatically default a specific lab or radiology company based on practice preference (practice defaults), insurance company preference (EMR—Labs, DI & Procedures), or patient preference (patient demographics).

Tip #2. Take advantage of some built-in features. Utilize order sets and eCliniSense to quickly get to orders that you commonly prescribe for a patient that are triggered by a specific diagnosis. Create lab, diagnostic image and procedures “Favorites” lists and copy to other providers and staff through, “Misc. Configuration Options.”

Managing Telephone Interruptions

Everyday interruptions at your medical practice can be a barrier to effective time management and can eventually become an obstacle to your success. Put your phone to work for you-Not against you. You control telephone interruptions, they don’t control you.
Tips for Success

Tip #1 Designate a specific time of day to accept calls and another time of day to reply to messages. Forward calls outside of these time periods to voice mail.

Tip #2 Record a custom greeting on your voicemail that identifies individuals who may be of further assistance to the caller and give specific instructions for leaving a message.